We ship to all countries in Europe! Orders are fulfilled by our print partner and sent from facilities across the EU to get to you as quickly as possible.

Production usually takes 2–5 business days. After that, shipping within Europe typically takes 3–7 business days depending on your location. You’ll receive tracking info as soon as your order is on the way!

Shipping costs vary depending on your location and the size of your order. You’ll see the exact shipping cost at checkout.

We don’t offer returns or exchanges for change of mind or wrong sizes, so please double-check your size before ordering.

However, if your item arrives damaged or with a manufacturing error, email us at geral.popet@gmail.com within 30 days of delivery and we’ll make it right.

Yes! All products come with a 2-year EU warranty in line with European regulations.

Poppet products are designed for adults—especially the kind who cancel plans because their pet gave them “the look.”

Yes. All our products meet EU safety and environmental standards, including:

In compliance with the General Product Safety Regulation (GPSR), SEM DESIGN, LDA ensures that all items are safe for consumer use.

If you have questions or concerns about product safety, feel free to email us at geral.popet@gmail.com or write to us at:

Rua Capitão Sousa Pizarro nº25, 3 fracção O. 3810-164 Aveiro, Portugal

Because we work with an on-demand production process, we begin making your order right away. This means we can’t guarantee changes or cancellations once the order is placed. Reach out to us ASAP if there’s an issue—we’ll do our best to help!